Refund policy

At Cherrie Lady, every piece is thoughtfully designed and produced in limited quantities to keep our collections unique, special, and exclusive. We take great care in ensuring the quality of every garment before it reaches you.

Returns

We currently do not accept returns.

As our pieces are produced in limited runs, this helps us maintain exclusivity, reduce waste, and operate more sustainably. We encourage customers to carefully review product descriptions, size charts, and measurements before placing an order.

Exchanges

If you receive a size that doesn't fit as expected, we offer exchanges under the following conditions:

Exchange Eligibility

Exchange requests must be raised within 3 days of delivery.
The item must be unworn, unwashed, and unused.
All original tags, packaging, and accessories must be intact.
The product must pass our quality inspection upon return.

Exchange Process

Email us at care@cherrielady.com within 3 days of receiving your order.
Include your order number and exchange request details.
Once approved, our delivery partner will arrange a pickup.
After the item is received and inspected, the exchange will be processed.
Your replacement item will be dispatched within 5–7 working days.

Please note that exchanges are subject to stock availability. If your preferred size is unavailable, we will provide alternative options where possible.

Exchange Charges

A standard exchange shipping fee of ₹99 will be applicable on all exchange requests.

Refunds

As we do not accept returns, refunds are generally not applicable.

Refunds may only be considered in exceptional cases such as approved damaged, defective, or unavailable products. If a refund is approved, the amount will be credited to the original payment method within 5–10 working days.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, incorrect, or incomplete order, please notify us within 24 hours of delivery.

To report an issue:

Share clear photos of the product and packaging.
Include your order number and contact details.
Email us at care@cherrielady.com.

Requests made after 24 hours of delivery may not be eligible for resolution.

Depending on the situation, we may offer a replacement, exchange, store credit, or refund at our discretion.

Please Note

Minor variations in color, print placement, embroidery, texture, or finishing are not considered defects. These are natural characteristics of the production process and contribute to the uniqueness of each Cherrie Lady piece.

Shipping charges are non-refundable.

Order Cancellations

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accommodated.

For eligible cancellations, refunds will be processed after deducting any applicable payment gateway or shipping charges.

To request a cancellation, please email us at care@cherrielady.com as soon as possible.

Shipping Disclaimer

We work with trusted third-party logistics partners to ensure your orders reach you safely and efficiently.

Once an order has been shipped:

Tracking details will be shared via email or SMS.
Delivery timelines may vary depending on your location and courier operations.
We have limited control over delays once the parcel is in transit.
Recipient details may only be shared with the designated receiver for privacy and security reasons.

We appreciate your patience and understanding in such situations.