Privacy policy

At Cherrie Lady, your privacy matters to us. We are committed to protecting your personal information and ensuring that your data is handled securely, responsibly, and transparently.By using our website or placing an order with us, you agree to the practices outlined in this Privacy Policy.

Information We Collect

When you interact with Cherrie Lady, we may collect the following information:

Full name
Email address
Phone number
Shipping and billing address
Order and purchase details
Information you provide when contacting customer support

Payment Information

All payments are processed securely through trusted third-party payment gateways. Cherrie Lady does not store your complete card details, banking information, or payment credentials.

How We Use Your Information

We use your information to:

Process and fulfill your orders
Send order confirmations, shipping updates, and delivery notifications
Provide customer support and respond to inquiries
Improve our website, products, and services
Personalize your shopping experience
Send promotional emails, offers, and collection updates (only if you choose to receive them)

Sharing Your Information

To operate our business smoothly, we may share limited information with trusted service providers, including:

Shipping and delivery partners
Payment processing providers
Website and technology service providers
Marketing and email communication platforms

These partners are authorized to use your information only for the services they provide on our behalf.

We do not sell, rent, or trade your personal information to third parties.

Cookies & Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Keep products in your shopping cart
Understand website traffic and customer behavior
Improve website performance and functionality

You can manage or disable cookies through your browser settings. However, certain website features may not function properly if cookies are disabled.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

While we use industry-standard security practices, no online platform can guarantee absolute security. We continuously work to maintain a safe and secure shopping environment for our customers.

Your Rights

You have the right to:

Access your personal information
Request corrections to inaccurate information
Request deletion of your data where applicable
Withdraw consent for marketing communications at any time

You may unsubscribe from promotional emails by clicking the unsubscribe link included in our communications or by contacting us directly.

Data Retention

We retain your information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and improve our services.